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Resellers are only permitted to sell Sheetworld products via their personal retail brick-n-mortar store, or online store. Third party selling such as through Ebay, Amazon, etc. is not permitted and will be cause for removal from our wholesale program.
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All orders are processed as they are placed. Retail orders are filled as quickly as is possible, allowing for fabric availability. Most orders ship from our warehouse within 1 day from when they are placed. The average production time for custom orders is 1-2 business days. Occasionally, orders are shipped earlier or later than expected.
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Wholesale orders to not qualify for free shipping. |
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| Sheetworld accepts Visa, Mastercard, Discover and American Express. We currently do not take orders over the phone, and we cannot process orders with check payments. |
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| As you complete your order, you'll be asked for your name, address and credit card number. We use Secure Socket Layer (SSL) technology to send your credit card number in our computer. SSL sends your number in an encrypted code, which only we can decode. This information is sent to a credit card payment processor to validate the name, address and credit card number - in much the same way a retail store handles your purchases. Your encrypted credit card information is then stored in a highly protected computer. After your merchandise has been shipped, your credit card will be charged. While we can keep track of your name and address from one order to another, you will have to provide your credit card number each time you order from us. Your order form, including encrypted credit card number, is then archived in a highly protected computer. The credit card information cannot be accessed for future purchases. |
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| We do not charge tax on wholesale orders. Please make sure that you provided your reseller tax ID # within your wholesale control panel. |
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| Custom items are not available on the wholesale level. If you'd like to order custom items you would need to do so on the Sheetworld retail side. |
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| Sheetworld stands behind the quality of the items we sell. If an item comes in damaged, you have 14 days from the order date to return it for replacement. We do not issue refunds for wholesale orders. Prior to making a return, please email us requesting an RA #. |
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| We appreciate your comments, and look forward to learning from you about ways we can serve you better. To communicate your questions or suggestions to Sheetworld, we suggest you e-mail us at info@sheetworld.com. |
